Frequently Asked Questions

 

 

Do I need a logo?

 

· No. You can just use the name of your group or organization, but if you have a logo, all the better. If you don't have a logo but want one, LogoWear's art department can aid in designing one for your organization.

 

What's it going to cost?

 

· The initial cost is a one time fee depending on the size of the shop and the number of garments displayed. Basic shops consist of a home page, an about us page, a shopping cart and a contact us page.

 

Is there an initial minimum order to set up our LogoWear Shop?

 

· No, there are no minimums; you can have a shop with as little as one item.

 

How many items come in my LogoWear Shop?

 

· This is your choice, you can have as many items on display for purchase as you wish. You also have the ability to add or remove items, change the retail price and add your own personal items.

 

What is the LogoWear Shop Cancellation policy?

 

· You can cancel your LogoWear Shop by submitting your request in writing at anytime. There are no penalty fees. Upon receipt of your intent, we will discontinue your LogoWear Shop. However, all orders in the system will be completed, and all proceeds, if any due, will be disbursed at their normal scheduled time. If we are warehousing inventory for you, these items will be shipped and billed to your account.

 

Does our LogoWear Shop have a shopping cart?

 

· Yes. Our techs create a complete eCommerce solution for your LogoWear Shop which includes your shop's header, a shopping cart complete with contact us information, email capabilities and a very secure checkout process.

 

Who determines the retail price and margin of profit?

 

· You do. During the initial setup you have to select the items for your Shop from LogoWear's apparel catalog. Then you determine the retail selling price for those items ... and you get to keep the difference.

 

Which credit cards are accepted for apparel purchases?

 

· We currently accept American Express, Visa and Master Card.

 

When an item is sold how and when do we get the money?

 

· With the basic LogoWear Shop (hosted on our server and where we handle the credit card processing) you will receive a check, along with the accompanying paperwork for each month you have profit, if any, from completed sales.

 

Who takes care of Shipping and Handling?

 

· LogoWear handles all the shipping and handling.

 

What is the normal delivery time for each order?

 

· Orders are normally shipped within 5 - 7 working days.  If items are back ordered your customers will be notified via email

 

Who handles customer service questions and issues?

 

· LogoWear works with the consumer to answer all questions and resolve any problems.

 

What is LogoWear's policy regarding damaged merchandise or inferior workmanship?

 

· LogoWear guarantees the quality of the garment as well as the quality of the decoration. If the customer is not completely satisfied with the product we will gladly remake it for them.

 

Who determines the item's styles and colors?

 

· You do. You determine not only the style but the colors of the garments. Your LogoWear Shop will display and offer items only in the styles and colors you have chosen.

 

Can we add apparel items to the selection?

 

· Yes. You can make additions at any time, but we prefer that you make changes on a monthly basis.

 

Can we change the apparel selection periodically?

 

· Yes, in fact we suggest that you do. LogoWear is always offering new as well as seasonal items.